24 HOUR CANCELLATION POLICY!
Your appointments are essential to Salon Exquisite. We hold your appointments just for you and ask that if you must cancel or reschedule an appointment, you please provide us with 48-hour notice. This way, our team of professionals will be able to adjust their schedules accordingly, and we may be able to accommodate clients on our waiting list.
As a courtesy, we do call, text, and/or email to confirm the date and time of services 72 hours prior to your appointment, as well as the day of. If we are unable to reach you and only leave a message or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times to avoid missed appointments and cancellation fees.
If you are unable to make your appointment, please get in touch with the salon 48 hours before your scheduled appointment by calling 508-755-7200 or visiting your online account. If rescheduling or cancellations do occur less than 24 hours or if a “No Show” occurs, Salon Exquisite will charge a partial or full cancellation fee of the scheduled service costs, regardless of the reason.
----- Here is our general breakdown of cancellation fees ---
-Less than 24-hour notice for canceling or rescheduling will result in a charge equal to 50% of the reserved appointment(s).
- ‘NO SHOWS’ will be charged 100% of the reserved appointment(s).
-Appointments scheduled for five or more hours require at least five days' notice for canceling/rescheduling, or you will be charged 50% of the reserved appointment(s).
-Appointments made within 24 hours and a no show occurs 100% of the reserved appointment(s) will be charged.
There are times when a missed appointment is unavoidable, so why not send a friend or family member to receive services instead! If you send someone in your place, we will take their appointment costs off your balance owed!
Frequently Asked Questions
Why is there a 24-hour Cancellation policy?
Because of their extensive training and expertise, our stylists are in high demand and tend to be 100% booked. Unfortunately for the stylist, last-minute adjustments in a full schedule nearly never fill in within 24 hours. The gaps created within that schedule then directly correlate to lost wages. Our computer system automatically sends out reminder texts and emails 72 hours in advance to allow an extra 48-hour period in which you can make adjustments without fees.
Is my credit card information protected?
Absolutely! Once a credit card number is entered, we no longer have access to it. The only way a card can be charged is if the appointment is adjusted within 24hr of the scheduled time, at which point the computer automatically charges the card on file. Salon Exquisite and the processing company that we use both have insurance to protect every party involved and guarantee the system is safe.
What do I do if I am not comfortable giving a credit card number over the phone?
If you are uncomfortable verbally giving your credit card number over the phone, we can swipe it through the credit processor in the salon. You may also book your services online at www.salonexquisite.net and manually enter the card information yourself. If you are uncomfortable giving your credit card number in general, we can take a cash deposit in-salon equal to 50% of the services that your appointment is booked for. This amount will be held on your account to use towards the balance of your services at the end of your appointment.
What if I’m sick or there’s an emergency, will there be a fee?
Yes, in any event, we charge the cancelation fee. When a cancelation happens within 24 hours, we simply cannot fill the space and must charge for that reserved time. We understand that life happens and sometimes plans change, but we ask that you consider the value of our time.
What if my stylist has to cancel on me one day? Do I get my haircut free of charge?
If your stylist cancels on you within 24 hours of your appointment twice or more within six months, you will get 50% of the scheduled services credited to your account.
If you are charged and feel it was unfair, please contact Ashley. You can email Ashley directly at firstname.lastname@example.org. We value your loyalty and hope this has helped ease any concerns!
Owner, Salon Exquisite
We accept Cash, Visa, Mastercard, Discover, and American Express.
We do not accept personal checks.
By giving us your credit card information, you understand that you are granting Salon Exquisite permission to charge your account for 50%-100% of your scheduled service cost(s) in the event of a last-minute cancellation/rescheduling or no show. This transaction will be non-refundable.