POLICIES

24 HOUR CANCELLATION POLICY!

Your appointments are very important to Salon Exquisite.  We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, you please provide us with 48-hour notice. This way, our team of professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. 

 

 We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc.

 

As a courtesy, we do call, text and/or email to confirm the date and time of services 72 hours prior to your appointment, as well as the day of.  If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. 

 

 If you are unable to make your appointment please contact the salon 48 hours prior to your scheduled appointment by calling 508-755-7200 or visiting your online account. If rescheduling or cancellations  do occur less than 24 hours or if a “No Show” occurs, Salon Exquisite is subject to charge a partial or full cancellation fee of the service costs that were scheduled.

 ----- Here is our general breakdown of cancellation fees ---

 

-Less than 24-hour notice for canceling or rescheduling will result in a charge equal to 50% of the reserved appointment(s).

 

-‘NO SHOWS’ will be charged 100% of the reserved appointment(s).

 

-Appointments scheduled for three or more hours require at least five days notice for canceling/rescheduling or you will be charged 50% of the reserved appointment(s).

 

-Appointments made within the 24 hour period and a no show occurs 100% of the reserved appointment(s) will be charged.

 

 

There are times when a missed appointment is unavoidable, so why not send a friend or family member to receive services instead! If you send someone in your place, we will take their appointment costs off of your balance owed! 


 

Payment options:

 We accept Visa, Mastercard, Discover, and Cash payments. 

We do not accept personal checks.

 

By giving us your credit card information you understand that you are granting Salon Exquisite permission to charge your account for 50%-100% of your scheduled service cost(s) in the event of a last minute cancellation/rescheduling or no show. This transaction will be non-refundable.

 

Frequently Asked Questions

 

Why is there a 24 hour Cancellation policy?

Because of their extensive training and expertise, our stylists are in high demand and tend to be 100% booked. Unfortunately for the stylist, last minute adjustments in a full schedule nearly never fill in within a 24 hour period. The gaps created within that schedule then directly correlate to lost wages. Our computer system automatically sends out reminder texts and emails 72 hours in advance to allow an extra 48 hour period in which you can make adjustments without fees.

 

Is my credit card information protected?

Absolutely! Once a credit card number is entered, we no longer have access to it. The only way a card can be charged is if the appointment is adjusted within 24hr of the scheduled time, at which point  the computer automatically charges the card on file. Salon Exquisite and the processing company that we use both have insurance to protect every party involved and guarantee the system is safe.

What do I do if I am not comfortable giving a credit card number over the phone?

If you are uncomfortable verbally giving your credit card number over the phone, we can swipe it through the credit processor in salon. You may also book your services online at www.salonexquisite.net and can manually enter the card information yourself. If you are uncomfortable giving your credit card number in general, we can take a cash deposit in salon equal to 50% of the services that your appointment is booked for. This amount will be held on your account to use towards the balance of your services at the end of your appointment.

 

What if I’m sick or there’s an emergency, will there be a fee?

If you call and talk to a staff member to let us know what’s going on, we are always more than willing to work with our clients! We understand that life happens and sometimes plans change! You can always reach out to our owner, Ashley, if there is a fee and you feel it was unjust.

What if my stylist has to cancel on me one day? Do I get my haircut free of charge?

If your stylists cancels on you within 24 hours of your appointment twice or more within a six month period, you will get 50% of the scheduled services credited to your account.

 

If you are charged and feel it was unfair please contact  Ashley and she will work something out with you. You can call the salon at 508-755-7200 or email Ashley directly at ashley@salonexquisite.net. We value your loyalty and hope this has helped ease any concerns!


Ashley Johnson 

Owner, Salon Exquisite

©2014 SalonExquisite All Rights Reserved.
Exquisite Salon 395 Chandler St Worcester, MA
Call for an appointment (508) 755-7200