POLICIES

STRICT AND ENFORCED 48 HOUR CANCELLATION POLICY!

 

Your appointments are very important to Salon Exquisite.  We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, you please provide us with 48-hour notice. This way, our team of professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. 

 

 We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc.

 

As a courtesy, we do call, text and/or email to confirm the date and time of services 48 hours prior to your appointment, as well as the day of.  If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. 

 

 If you are unable to make your appointment please contact the salon 48 hours prior to your scheduled appointment by calling 508-755-7200 or visiting your online account. If rescheduling or cancellations  do occur less than 48 hours or if a “No Show” occurs, Salon Exquisite is subject to charge a partial or full cancellation fee of the service costs that were scheduled.

 

--------------------- Here is our general breakdown of cancellation fees ---------------------

 

-Less than 48-hour notice for canceling or rescheduling will result in a charge equal to 50% of the reserved appointment(s).

 

-‘NO SHOWS’ will be charged 100% of the reserved appointment(s).

 

-Appointments scheduled for three or more hours require at least five days notice for canceling/rescheduling or you will be charged 50% of the reserved appointment(s).

 

-Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved appointment(s).

 

 -Appointments needing to be rescheduled because of tardiness will result in a charge equal to 50% of the reserved appointment(s).

 

 

There are times when a missed appointment is unavoidable, so why not send a friend or family member to receive services instead! If you send someone in your place, we will take their appointment costs off of your balance owed! 


 

Payment options:

 We accept Visa, Mastercard, Discover, and Cash payments. 

We do not accept personal checks.

 

By giving us your credit card information you understand that you are granting Salon Exquisite permission to charge your account for 50%-100% of your scheduled service cost(s) in the event of a last minute cancellation/rescheduling or no show. This transaction will be non-refundable.

 

©2014SalonExquisite All Rights Reserved.
Exquisite Salon 395 Chandler St Worcester, MA
Call for an appointment (508) 755-7200